Shipping policy

Shipping Costs

Shipping fees are calculated and displayed at checkout after the delivery address is entered.

Shipping charges vary depending on the destination, product size, weight, and shipping method. Additional charges may apply for large furniture, oversized items, remote areas, or destinations requiring special handling.

Order Processing

In-stock items are generally prepared and dispatched within 3–7 business days after order and stock confirmation.

Please note that processing times may be longer for made-to-order, handmade, custom, or special-order items. Estimated production or preparation times will be stated on the relevant product page where applicable.

Estimated Delivery Time

For standard items, the estimated total delivery time is approximately 8–17 business days after order confirmation, depending on the destination and shipping method.

Delivery times are estimates only and may be affected by customs clearance, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.

Large Furniture and Oversized Items

Large furniture and oversized products may require a separate shipping arrangement or quotation.

Delivery times and shipping costs for these items may vary depending on the destination, product size, access conditions, and carrier availability. Where additional arrangements are required, we will contact you after your order or enquiry.

International Shipping

JBuyLiving ships selected products internationally.

For international orders, customs duties, import taxes, handling charges, or other fees imposed by the destination country or region may apply. These charges are not included in the product price or shipping fee unless otherwise stated and are the responsibility of the customer.

Customers are responsible for ensuring that the ordered products can be legally imported into the destination country or region.

Shipping Address

Please make sure that the delivery address is complete and accurate before placing your order.

JBuyLiving is not responsible for delays, additional charges, or failed delivery caused by incorrect or incomplete address information provided by the customer.

Delivery Delays

If a significant delay occurs, we will do our best to provide available information from the carrier. However, delivery dates cannot be guaranteed once the shipment has been handed over to the carrier.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order details and photographs of the item and packaging.

We will review the issue and arrange an appropriate replacement, refund, or other solution where applicable.